The key to success in almost every area of life is effective communications. It’s especially true in the process of buying a home. Without an open channel that allows you to clearly communicate what you’re looking for, it’s very difficult to build the relationship you need with your real estate broker.
As real estate professionals ourselves, we’ve seen clients take a wide variety of approaches to how they communicate with me. One of the blessings and curses of this era is our ability to instantaneously reach out to anyone, anywhere, anytime. It is far easier today than ever to quickly connect with your real estate agent on hot opportunities and concerns; but in the process, we can sometimes lose our sense of boundaries – we’ve both been awakened plenty of times on early Sunday mornings by a vibrating iPhone.
And we can lose sight of the human being on the other side of the texts and hastily written emails.
Here are a few of our words of advice to any homebuyer on how they can effectively communicate with their real estate agent, based on our perspective and years in the field
Be as clear as possible. The home buying process is about you. It’s about finding or creating the right environment that you have envisioned for your home. So be as clear and upfront as possible. We aren’t mind readers when it comes to our clients – if they are 100% set on finding a single-bedroom apartment outside of the city limits, they should clearly state that. Ambiguity only wastes your valuable time and needlessly prolongs your search.
Set clear expectations. Some buyers worry that they are a nuisance by directly calling their broker. Having been on the receiving end of these calls, let us assure you that real estate pros talk on the phone for a living. We want to hear from you. So, set out expectations with your agent early on – let them know that you are looking for an agent who is available and reasonably responsive. No, you shouldn’t expect someone on call at 4 am – but you should expect prompt responses to inquiries, not radio silence. Lay out your preferences early on in the relationship – and if the agent can’t meet them, there are plenty more out there vying to take that call.
Consider the relationship from your agent’s perspective. Be sure to put yourself in your agent’s shoes from time to time. Yes, you should expect prompt responses – but also recognize that your broker likely has a full client list. Calling multiple times a day is probably a bit excessive, unless you are facing an urgent issue or you have entered the final back-and-forth discussions around closing a deal. So be patient, and give your broker enough time in their day to focus on serving you, as well as their other clients. Be sure to ask them what their preferences are on hours for communicating and the best way to get in touch.
Use the right communications tools. Not every conversation needs to happen through a phone call. We sometimes prefer clients texting us ideas and questions they have, or using email. It is far easier for us to keep up with the deluge of issues that clients raise through text or email, rather than scheduling time for a phone call. Ask your broker how they prefer to hear from you.
Don’t be afraid to ask questions. Your agent should be a source of perspective and insight on what’s happening in the market. Don’t shy away from asking what you fear may be a silly question – your agent’s job is to help shepherd you through what can be a very confusing process, and questions will help them achieve that
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About RedZone Realty Group: RedZone Realty cofounders Jason Babin and Kyle Bosworth are taking the same intrinsic approach for preparation, teamwork, loyalty, and passion they had for NFL football and putting their industry forward concept into their real estate brokerage. Their team of Jacksonville Real Estate Agents is unmatched in the area.